Support
Answers to common questions, and how to reach us.
Do I need an account?
No. Odune has no accounts and no sign-in. The launch list on our website is only an email list for launch news; it is not an Odune account.
Does Odune upload my inventory or photos?
No. Your inventory and photos stay on your device, and nothing leaves it unless you export or back up yourself. The one optional network request is a barcode lookup, which sends only the barcode's digits.
What happens if I lose my phone?
Your inventory lives only on your device, so keep a Full Backup somewhere else, such as cloud storage or a computer. With a backup you can restore everything, photos included, on a new iPhone, iPad or Android phone. On iPhone, an iCloud device backup also includes Odune's data. Without a backup the inventory cannot be recovered: we never have a copy.
Can I export my data?
Yes, on every plan, free included: a PDF report, a CSV spreadsheet, or a Full Backup with your photos. Your inventory isn't trapped in Odune.
Is my inventory backed up anywhere?
Your data lives on your device. To create a backup, go to Settings → Export → Full Backup — this produces a single file containing your entire inventory, photos included, which you can save to iCloud Drive, Google Drive, Files, or anywhere you like. You can restore it on any device, iPhone, iPad or Android, from Settings → Import. We recommend exporting a backup after any big cataloging session.
What are the free plan's limits?
The free plan includes 1 property, 10 rooms, and 150 items — plenty to document an apartment — and every export format (PDF report, CSV, full backup). Odune Pro, a one-time $9.99 purchase, removes all limits and adds Legacy Planning.
I bought Pro on my old phone. How do I get it back?
Purchases follow your Apple Account on iPhone and iPad, and your Google account on Android. On the new device, open Restore Purchases inside Odune (in Settings on iPhone and iPad, on the Upgrade screen on Android). There's nothing to pay twice. A purchase on one platform does not carry over to the other.
How do I move my data to a new phone?
From iPhone to iPhone there are two ways: an iPhone-to-iPhone transfer (or iCloud device backup) carries Odune's data over automatically, or export a Full Backup from the old phone and import it on the new one. On Android, and between iPhone and Android, use the Full Backup: Android's own device backup does not include Odune's data.
Why didn't the barcode scanner find my product?
Barcode lookup uses a public product database that covers most retail products but not everything. If a barcode isn't found, the item form stays open so you can fill in the details yourself. Lookup requires an internet connection; everything else in Odune works fully offline.
Where is Legacy Planning? I can't find it.
Legacy Planning is deliberately invisible until you switch it on: Settings → Legacy Planning. It requires Odune Pro.
Can I import from another inventory app?
Yes — Odune imports CSV files, including exports from other inventory apps. Go to Settings → Import → CSV and map the columns when prompted.
Warranty reminders aren't appearing.
Check that the item has a warranty expiration date set, and that notifications are allowed for Odune: on iPhone and iPad in Settings → Notifications → Odune; on Android, turn on Warranty expiry reminders in Odune's Settings and allow its notifications when asked. Reminders arrive 30 days before expiry.
Still stuck?
Email us and a human will get back to you — usually within a couple of days.